Return & Refund Policy
Our priority remains to offer you great products, complemented by excellent services: if you are not satisfied, we are not satisfied.
At Bodylance, we do not just want to help you recover your body, we are also here to cover your back from any other inconvenience!
Return & refund Information
Bodylance return & refund policy
We want you to be excited about your new purchase and in case you have any questions or would like recommendations about your new product, please let us know. You have 14 calendar days from the date you received your Bodylance order to start the return process.
We do not accept returns for Bodylance products purchased from other retailers. Only items that have been purchased directly from Bodylance.co.uk can be returned to Bodylance. Bodylance products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
To initiate a return please fill in the contact form down below. A member of our customer service will get in touch with you. Please provide your order number in the text section of the contact form.
We will be unable to complete your refund if you don't provide your order number.
Please contact our customer care team before shipping your unit back, we will be happy to find it for you and support you in the next steps of this procedure. Bodylance does not cover shipping costs for returns.
Products and packaging must be returned in undamaged condition. Any product(s) showing signs of wear or being soiled in any way will be deemed "unacceptable". In this case, you will be notified that Bodylance is not responsible for the damaged presented.
We do not accept returns/exchanges or allow refunds for individual items in a promotional kit or bundle. We only allow returns/refunds on promotional kits and bundles, IF ALL items included in your order are returned.
Bodylance is not be responsible for any shipping cost related to returns. Therefore, any shipping costs incurred in connection with the return of products will not be refunded by Bodylance.
Your refund will initiate within 3-5 business days after the reception and inspection of your order. A detailed email confirmation will be sent to the email address associated with your order.
Price adjustments & exclusions
Bodylance does not offer price matching from other retailers.
During holiday promotions, items purchased before or after the specific discount time periods are not eligible for price adjustments.
How to begin the return & refund process
If you need to return an item, please fill in the form below and our customer service will send over the return instructions.
Estimated time of refunding
Once our customer care team receives and inspects your returned product, our accounting team will initiate your refund within 3-5 business days. An email confirmation will be sent to the email address associated with your order, detailing the amount refunded. The way your refund is processed depends on your original payment method.
Submit your return request
Don't Forget to check your email
Please Insert a valid e-mail address. Returns and refund communications are performed through e-mail. We reccomend to check your in-box regularly for additional notifications