If something went wrong with your order, we would like to start telling you that we are sorry, no matter what happened: at Bodylance we truly care about our customers' satisfaction.
We cannot change the past, but we can do everything in our power to facilitate the next steps of your potential claim.
Please, read the paragraphs below to have a clear picture of Bodylance Warranty Policy.
Bodylance Warranty Information
Your Bodylance device comes with a two years warranty for any manufacturing defects. If your Bodylance product fails within one year from the date of purchase due to a defect in material or workmanship, we will repair or replace the product free of charge after our expert technicians inspect the device.
This warranty excludes:
(a) Damage caused by accident, abuse, mishandling, or transport
(b) Units subjected to unauthorized repair
(c) Units not used in accordance with Bodylance care instructions
(d) Damage exceeding the cost of the product
(e) Deterioration of the delivered product resulting from abnormal storage and/or safeguarding conditions on the client’s premises
(f) Products taken apart or repaired by anyone other than an authorized service representative
(g) Failure to provide the dated proof of purchase, and serial number on your device
(h) Products purchased from an unauthorized retailer
If anything happens, please contact us with the form below. Please do not try and repair the unit yourself, as this will void your warranty.
What qualifies as a proof of purchase?
A proof of purchase is anything that states the date of purchase for the order in consideration.
- Sales receipt
- Order confirmation email
- Sales Invoice
- Order Details